Support
Technical support is free to all users (in the US and Canada) running the current release of ProcessModel. To view our support policy click Technical Support Policy.
For a list of new features and enhancements in 5.1 click New features in ProcessModel 5.1.
 E-mail Support
When contacting us by e-mail, please include the following information:
- Name
- Company
- Phone number
- Preferred method for us to contact you (phone or e-mail)
- Operating system (Windows 98, NT, 2000, XP, etc.)
- ProcessModel software version (5.0.0.173)
- A detailed description of your problem/question
It is often useful to attach your model files. Click here for instructions on sending model files via e-mail.
E-mail: support@processmodel.com
Live Phone Support
Technical support representative are available to assist you with your questions. Support issues are addressed at no cost to licensed users running the current version of ProcessModel.
Support hours are from 8:00 am to 5:00 pm, Mountain Standard/Daylight Time, Monday through Friday, except U.S. Holidays
Call us in the U.S. at 801-356-7165 (press option 3 for support)
On-line Support
Establish a real-time interactive link allowing us to see your model running on your computer. You are always the one in control of what we see and are allowed to do.
Remember a picture is worth a thousand words.
Available during normal office hours, call or e-mail us to arrange a free support session.
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